Returns

Right to cancel: When you make a physical purchase from us from our website, you will have 14 days in which to inform us that you would like to return the product and then another 14 days to deliver the product back to us (at your cost).

To request a return, please email us at hello@humanandbear.co.uk or by using our contact form. In your email, please include your order number, which product/s you'd like to return, reason for return, which product you would like in exchange or if you would like a refund. Please note that shipping cost is not included in the refund.

We aim to respond to all emails within 2 working days but replies may be slower during busier periods. Once we've received your return, it may take up to 7 working days to process a refund or exchange. If you have not heard from us in this time please contact us at hello@humanandbear.co.uk.

We will always try to be fair and reasonable but unfortunately when products are used or opened from its original packaging, we cannot accept returns (unless the product in question is faulty).